FAQ's

Customer Satisfaction
We have answer any of your doubts. You can be confident & Cool that you have a Sub contractor in I. A. Informatics with the knowledge & infrastructure to full fill your requirements.

Frequently Asked Questions


How do we communicate?
Communicating with us is very easy. You are free to use our Phone, Fax and Couriers. You may log on to available on our website. We are available 24 hours-7 days a week.

Can I mail the paper originals?

Yes, you can mail your paper originals from any country directly to our New Delhi address, through our courier with DHL Worldwide Express.

 
What kind of turnaround time is expected?
The turnaround time could be as low as 24 hours if you email the files.


Do you follow your own CAD standards or those which we prescribe?

We set up CAD standards as furnished by the client. However in absence of prescribed standards we use default standards conforming to AIA Rules or ISO guidelines.


How can I send the original or markups sheets if an in-house scanner is not available?

You can either utilize the services of a blueprint shop that normally has a scanner, or mail the originals by courier to our marketing office, through our account with DHL.

Can I use fax machine to send the originals?
Yes you can. Cut the paper sheet into long strips of 8" size and fax it to our fax. The width may be increased or decreased so that important information like text and dimensions are clear. This works in 80% of the drawings.

How can payment be made?
Payment can be made in US Dollar, Pound Sterling or any currency via cheque mailed directly to India, or by wire transfer to our bankers, after you receive the CAD services.

How different does the drawing look if done offshore?

As we use the standards furnished to us, or default AIA/ISO standards, the drawing is the same or better.

Do you spell-check your drawings?
We not only spell-check but also proof read the drawing after a check plot is taken.

What about security of data?
We make every effort to safeguard the computer & paper data files generated in the course of a project. Upon completion of the project, original paper drawings, files can be returned or put in the Electronic vault for future use if required.

Are these services permissible / taxable under law?
These NET enabled IT services are covered under WTO agreement signed by more than 110 countries around the Globe. These services are freely importable and free from customs duties or local taxes.

 

I.A. INFORMATICS has pioneered the global delivery model with the Delhi, Mumbai fully supported by world class production facility in India. more>>
 

All contents © copyright 2008 I.A. INFORMATICS, New Delhi India,. All rights reserved.