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FAQ's
Customer
Satisfaction
We
have answer any of your doubts. You can be confident
& Cool that you have a Sub contractor in I. A. Informatics
with the knowledge & infrastructure to full fill
your requirements.
Frequently
Asked Questions
How do we communicate?
Communicating
with us is very easy. You are free to use our Phone,
Fax and Couriers. You may log on to available on our
website. We are available 24 hours-7 days a week.
Can
I mail the paper originals?
Yes,
you can mail your paper originals from any country directly
to our New Delhi address, through our courier with DHL
Worldwide Express.
What
kind of turnaround time is expected?
The
turnaround time could be as low as 24 hours if you email
the files.
Do
you follow your own CAD standards or those which we
prescribe?
We
set up CAD standards as furnished by the client. However
in absence of prescribed standards we use default standards
conforming to AIA Rules or ISO guidelines.
How
can I send the original or markups sheets if an in-house
scanner is not available?
You
can either utilize the services of a blueprint shop
that normally has a scanner, or mail the originals by
courier to our marketing office, through our account
with DHL.
Can
I use fax machine to send the originals?
Yes
you can. Cut the paper sheet into long strips of 8"
size and fax it to our fax. The width may be increased
or decreased so that important information like text
and dimensions are clear. This works in 80% of the drawings.
How
can payment be made?
Payment
can be made in US Dollar, Pound Sterling or any currency
via cheque mailed directly to India, or by wire transfer
to our bankers, after you receive the CAD services.
How
different does the drawing look if done offshore?
As
we use the standards furnished to us, or default AIA/ISO
standards, the drawing is the same or better.
Do
you spell-check your drawings?
We
not only spell-check but also proof read the drawing
after a check plot is taken.
What
about security of data?
We
make every effort to safeguard the computer & paper
data files generated in the course of a project. Upon
completion of the project, original paper drawings,
files can be returned or put in the Electronic vault
for future use if required.
Are
these services permissible / taxable under law?
These
NET enabled IT services are covered under WTO agreement
signed by more than 110 countries around the Globe.
These services are freely importable and free from customs
duties or local taxes.
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